00:27, Thursday 28th December 2023
The Doghouse Needham - Terms & Conditions
UPDATED, PLEASE READ CAREFULLY
1. Cancellation Policy:
• Appointments must be canceled online at least 4 hours prior to the scheduled time.
• After this period, cancellations must be made by contacting the shop directly, with liability for the balance at the barber’s discretion.
2. Late Arrival and No Show Policy:
• If you are more than 7 minutes late or not in the chair ready for your service within 7 minutes after your appointment time, the barber may refuse service, marking it as a ‘No Show’ with full charges applicable.
• For clients with multiple appointments within a week, failure to cancel the second one qualifies as a ‘No Show.’
3. Young Clients and Accompanying Adults:
• All individuals under 14 must be accompanied by an adult and capable of sitting still for a 30-minute service.
• In cases where the child is unmanageable (requiring restraint), the service may be refused without a refund.
4. Service Concerns:
• For queries, questions, or complaints about the service received, contact the shop within 12 hours of your appointment.
5. Barber’s Right to Cancel:
• Barbers may cancel appointments within 1 hour due to sickness or emergencies. Failure to cancel within 1 hour results in a complimentary haircut on the next visit.
6. Appointment Rescheduling:
• To maximize efficiency, appointments may be moved by 15 minutes (usually later to accommodate working times). Significant changes will be communicated well in advance.
7. Timeliness:
• Customers are requested to arrive on time, not early. Arriving more than 10 minutes early may result in waiting until closer to the appointment time.
8. Safety Measures:
• Upon entry, sanitize hands and wait to be called to the barber’s chair.
9. Health and Wellness:
• Customers must cancel if unwell, and the barber may refuse service if COVID-19 symptoms are present.
10. Hair Preparation:
• Customers are advised to arrive with clean and washed hair for optimal service.
11. No Show Definition:
• No Show includes being more than 7 minutes late, failure to attend, canceling within 4 hours, or booking more than two haircuts in a week without canceling the second appointment.
All No Show customers are required to settle the full balance before returning to the shop, and accounts will be suspended until payment is made.
